Archive for October, 2010

Review: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

Sunday, October 31st, 2010

The Lowest Price we could find is $9.95 $4.96Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its ...

Review: English for International Negotiations: A Cross-Cultural Case Study

Saturday, October 30th, 2010

The Lowest Price we could find is $9.00 $9.50This innovative case study approach puts students in the center of the action where they can practice communication skills, the art of negotiation, and the cross-cultural aspects of negotiation.

Sales Training How to Work With Difficult People Without Losing Your Mind!

Friday, October 29th, 2010

Have you heard the people in your office saying the following?- "I'm just trying to do my job. I don't know why he keeps starting things."- "What else can I do when she acts that way?"- "This place would fall apart if it wasn't for me!"Sometimes angels are among us ...