Tuesday, January 8th, 2008
When you negotiate and lose control of the direction you'd like the negotiation to go in, how do you recover? What steps should you take to regain control?Recently, business associates of mine sought and won a contract valued at $2.5 million. They were ecstatic, but they quickly realized they had ...
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Tuesday, January 8th, 2008
It's so hard to find people who are willing to admit their mistakes. What happened to taking ownership of your own mistakes?It appears to me that many organizations are training their customer-service staff not to admit mistakes. The logic is probably that admitting mistakes means taking responsibility for the wrong-doing.For ...
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