Measure twice, cut once. -Old saying-
Two well-respected authors in the field of conflict resolution, Susan Carpenter and W.J.D. Kennedy, have eloquently codified the types of mistakes people make in large-scale public disputes. A mistake I often see is what they refer to as the Quick Fix, and in business settings, what I call the Type-A […]
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When you’re negotiating, try to get the other party to tell you what they want from you, first. If they insist upon you telling them what you want, before they tell you what they want, aim high. By that I mean, double, or if the situation warrants it triple, what you would really like to […]
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Recently I stopped by a Walgreens drugstore. I was there to purchase a graduation card for my niece and some Mothers Day cards. I looked for the graduation cards and could not find them. So, I asked a clerk where the cards might be located. She informed me that they were in 3 boxes in […]
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