Archive for December, 2007
Thursday, December 27th, 2007
Measure twice, cut once. -Old saying-Two well-respected authors in the field of conflict resolution, Susan Carpenter and W.J.D. Kennedy, have eloquently codified the types of mistakes people make in large-scale public disputes. A mistake I often see is what they refer to as the Quick Fix, and in business settings, ...
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Wednesday, December 26th, 2007
When you're negotiating, try to get the other party to tell you what they want from you, first. If they insist upon you telling them what you want, before they tell you what they want, aim high. By that I mean, double, or if the situation warrants it triple, what ...
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Tuesday, December 25th, 2007
Recently I stopped by a Walgreens drugstore. I was there to purchase a graduation card for my niece and some Mothers Day cards. I looked for the graduation cards and could not find them. So, I asked a clerk where the cards might be located. She informed me that they ...
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